Client Voice

Posts about gathering, understanding, and responding to the input of farmers and other rural clients.  This can range from human-centered design of financial solutions to farmer voice in participatory evaluation approaches to rapid feedback loops and efforts to measure client satisfaction.

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60 Decibels Dashboard: How are Kenyan Farmers Faring in the Face of COVID-19?

Tool: We found this dashboard created by 60 Decibels (funded by DFID’s Research and Evidence Division) to be a useful resource in understanding the lived experience of Kenyan farmers through the pandemic. Here’s a summary of what they are learning:
Rural children in schoolhouse

Understanding the transition pathways and service needs of rural youth

Report: Recognizing the critical role that women and youth play in rural economies, our Pathways to Prosperity research included deep dives on engaging both client segments in achieving inclusive agricultural transformation. In this blog, we share key learnings from the youth deep dive.
MCF Huxta

Transition Pathways: A Dynamic View of How Rural Households Evolve

Analysis: A look into our new 'transition pathways' view of smallholder household segments.

Webinar materials: Women's empowerment in smallholder finance, combining social and business goals for good

Tool: Download the materials below, including presentation slides, the webinar recording, to learn how organizations such as AgDevCo and Opportunity International, are integrating both business and social goals to empower women in smallholder finance.
Marie Sow ICCO STARS

Strong women, strong farms: Empowering female smallholders through access to finance

Spotlight: Across Africa, 80% of agricultural production comes from smallholder farmers, most of which are rural women. Yet, in countries like Senegal, only 20% of women have access to financial services and less than 30% of them are involved in governance for their Producer Organizations (POs). As a result, many women struggle to scale their farms and build their businesses. This blog explains how the ICCO STARS program, a Learning Lab partner, is working to address this challenge and empower female farmers through stronger access to finance.
mcfoaf_huxta049.jpg

Putting farmers first: Understanding what smallholders really want 

Analysis: Insights and trends on customer centric approaches in the rural and smallholder finance sector.

The pitfalls and potentials of digital lending solutions: Juhudi Kilimo's experience with cloud-based MIS and SMS reminders

Analysis: Smallholder asset lender Juhudi Kilimo used a cloud-based management information system to improve its operational efficiency. Then it tested a new SMS reminder initiative, which proved promising in pilot but faced challenges during rollout. Elvin Walela tells this chapter in the story of Juhudi's digital journey.

Financial inclusion fit to size: Customizing digital credit for smallholder farmers in Tanzania

Analysis: The fourteenth briefing note in a series from the Initiative for Smallholder Finance, the Dalberg Design Impact Group (DIG) explores the causes of low uptake in digital credit for smallholders to better understand how we can develop concrete product solutions to jump-start adoption of digital credit products by them. 

Videos: AGRA FISFAP farmers' voices and smallholder financial inclusion documentary

Media: Listen to farmers share their perspective and experience with 15 different ICT4Ag solution providers in Kenya, Tanzania, and Ghana.

Service delivery models: Insights for continuous improvement and farm impact

Report: Smallholder farmers are in need of inputs such as fertilizers, improved seeds and planting material, and access to finance, delivered in a stable and cost efficient system. Insights from a new report, published by IDH, the Sustainable Trade Initiative, enable service providers to create these cost-effective and scalable solutions, empowering smallholders to grow and sustain their businesses.

Digital journeys and customer centricity: Materials from the Lab's partner learning workshop in Kigali

Tool: Speaker presentations posted from the Learning Lab's October 2016 partner gathering where financial service providers and other practitioners shared experiences and research on digitally-enabled finance and customer centricity.

ICT4Ag business models: How to sustain and grow the Digital Harvest

Report: The AGRA financial inclusion team has been working on an assessment of the business models of fifteen ICT4Ag solution providers in Kenya, Tanzania, and Ghana. The full report, executive summary, 15 case studies, and farmer videos are now available. In this blog, Hedwig Siewertsen, AGRA's Team Leader of Financial Inclusion, summarizes some of the findings from the research.

Client Voice

Posts about gathering, understanding, and responding to the input of farmers and other rural clients.  This can range from human-centered design of financial solutions to farmer voice in participatory evaluation approaches to rapid feedback loops and efforts to measure client satisfaction.

Back to Topics

Related Topics

Digital Financial Services
Evidence on Impact
Metrics
Providing Financial Solutions

ALL TOPICS

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